Refund Policy


Because of the handmade nature of our items, all sales are final. However, if items in your order are defective or were damaged prior to receipt, please contact our Customer Service Team with pictures and we’d be happy to resolve this for you.

Unfortunately, we cannot offer refunds or exchanges if you do not like your scent(s) upon receipt. Because you are choosing to order online without previewing the scent, please know that you are ordering at your own discretion. You will find all fragrant notes in each candle listing, but please reach out if you have any concerns about potential sensitivities.

We cannot accept any returns of candles that have been lit.

If you need to inquire about a return/refund, please email for assistance. We will discuss the details of your return to determine if you are eligible for a refund. 



Please email us prior to any returns. Only unlit candles received in sellable condition will be considered for potential return. To ensure an approved return is received in good condition, please return with the original packaging materials if possible, or provide alternate materials to ensure the candle is safely cushioned and secured.

Once your return is received we will send you an email to notify you that we have received your returned item and confirm your refund has been processed, and a credit will automatically be applied to your credit card or original method of payment after their processing time, usually within 3 to 5 business days.



You can cancel your order for a full refund within the first 24 hours of submitting order as long as it has not yet been processed by our warehouse team. For flash sales and online sales, you must request to cancel within 6 hours so we can restock the items to be sold to someone else.


Late or Missing Refunds

If your refund has not yet processed, please ensure that you have allowed 3 to 5 business days for processing, and check your payment account again. If it is still not reflected, please contact your payment provider, as it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please contact us at



We can only replace items if they are damaged during transit. If you have received a damaged product, please email us with clear pictures and details of the damage at to receive a replacement of the damaged item (same item only.)



If the item was marked as a gift when purchased and shipped directly to you, we are happy to offer  shop credit for the value of your return. Once the returned item is received, an egift card will be sent to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.



When receiving a refund for a damaged product, your shipping and handling costs are not included, but we will provide you with a free ship code for a future order. Alternatively, if you request a replacement for a damaged product, we’re happy to replace at our cost.

To return your product, please contact us at and we will provide you the appropriate shipping address.

You will be responsible for paying for your own shipping costs for returning your item unless it is a damaged or defective unit. Shipping costs are non-refundable.

Depending on where you live, the timeframe may vary for receipt of your exchanged product.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.